Refund Policy
Last updated: 2025-01-01
Table of Contents
1. Introduction
Headcanon.io (“we”, “us”, or “our”) offers a fair and transparent refund policy for our AI-powered character headcanon generation services. This Refund Policy outlines the terms and conditions under which refunds may be granted for credits and premium services purchased through our platform.
2. Digital Products & Credits
Credits System:
Headcanon.io operates on a credit-based system where users purchase credits to generate headcanons and images. Credits are digital products that are consumed upon use.
Premium Services:
We offer various credit packages and premium features that enhance the user experience on our platform.
Instant Delivery:
All digital products and credits are delivered instantly upon successful payment processing.
3. Refund Eligibility
Eligible for Refund:
- Technical issues preventing service usage within 24 hours of purchase
- Duplicate charges due to payment processing errors
- Unauthorized transactions (subject to verification)
- Service outages lasting more than 48 hours
Refund Timeframe:
Refund requests must be submitted within 7 days of the original purchase date. Requests submitted after this period will be evaluated on a case-by-case basis.
4. Refund Process
How to Request a Refund:
- Contact our support team at support@headcanon.io
- Provide your order number and reason for the refund request
- Include any relevant screenshots or documentation
- Our team will review your request within 2-3 business days
Required Information:
- Order number or transaction ID
- Email address associated with the account
- Detailed description of the issue
- Date and time of the purchase
5. Processing Time
Review Period:
Refund requests are typically reviewed within 2-3 business days. You will receive an email notification once your request has been processed.
Refund Processing:
Approved refunds will be processed within 5-10 business days. The refund will be credited back to your original payment method.
Bank Processing:
Please note that it may take additional time for the refund to appear in your bank account, depending on your financial institution's processing time.
6. Non-Refundable Items
The following items are generally not eligible for refunds:
- Credits that have been used to generate headcanons or images
- Services that have been successfully delivered and consumed
- Refund requests submitted after 7 days from the purchase date
- Refunds requested due to user dissatisfaction with generated content quality
- Refunds for unused credits after 30 days from purchase (unless due to technical issues)
7. Disputes & Chargebacks
Chargeback Policy:
We encourage customers to contact us directly before initiating a chargeback with their bank or credit card company. Chargebacks may result in account suspension and additional fees.
Dispute Resolution:
We are committed to resolving all disputes fairly and promptly. If you are not satisfied with our resolution, you may contact your payment provider for assistance.
8. Contact Us
If you have any questions about this Refund Policy or need to request a refund, please contact our support team.
Headcanon.io Support
Email: support@headcanon.io
Response Time: Within 24 hours
Our Commitment to Fair Service
At Headcanon.io, we strive to provide excellent service and fair treatment to all our users. We understand that sometimes issues may arise, and we are committed to resolving them promptly and fairly. Our refund policy is designed to protect both our users and our business while ensuring a positive experience for everyone.